START A RETURN
Returns on a recent order can be processed by clicking Start A Return and filling out the information.
A Return can be initiated for any item that was purchased within the last 60 days. Grunt Style can exchange or refund items that are unworn, unwashed, and in like-new condition (at Grunt Style’s discretion) within 60 days of receiving your order. Please note that returns set up through the self-service portal will incur a restocking fee, and original shipping costs are nonrefundable.
For defective items, a replacement can be issued within 30 days of receipt. Please use our self-service portal process.
RETURNS FAQ
How long is your Returns Period?
Any product must be returned within 60 days from when your Grunt Style order is delivered (if the order was placed online) or was purchased (if you bought the items in one of our Grunt Style Retail Stores).
What items can I return?
We get it - sometimes something just doesn't work for you and you want to return. As long as item(s) are still in their original condition, you can return these within 60 days. To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
You will be responsible for restocking fees. This total will be deducted from your total refund upon receipt of your item(s). There will be a restocking fee per order you return.
Items that are not eligible for refunds are Shipping Costs and Package Protection costs from your order.
What is the restocking fee?
All returns will be subject to a restocking fee.
If using one of the return bars for easy drop off, the fee will be $6, deducted from your total refund.
If you choose to mail back your items and get a shipping label from the Returns self service portal, the shipping charge will equal $8 deducted from your total refund.
Can I get a refund on the shipping from my order?
No. We do not currently offer refunds for any shipping costs from your original order.
Do you offer exchanges?
Yes, to process a size exchange for the same item (if available) through our Returns portal, your return must be within 60 days of receipt of original order.
If your order is past the 60 day return window, your items are still covered under our Beer Guarantee.
Received a faulty or incorrect item?
Please use our self-service portal process this return.
*IF YOU RECEIVED A DEFECTIVE ITEM (PRIOR TO WASHING), YOU ARE ELIGIBLE FOR A REPLACEMENT WITHIN 30 DAYS OF DELIVERY. ANY COMMUNICATION RECEIVED AFTER THE 30-DAY WINDOW WILL NOT BE ACCEPTED.
What if I ordered the wrong size, can I exchange it for the right size?
We recommend placing an order for the correct size and setting up a Return for the original order through our self service portal. This way your correct size is on the way to you.
When will I get my refund?
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return. Your refund will be processed upon inspection and receipt of the returned items.
You will be responsible for restocking fees. This total will be deducted from your total refund upon receipt of your item(s). There will be a restocking fee per order you return.
How will I receive my refund?
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed. **If you used a major credit card gift card make sure you still have that card. If you do not we will process your return in the form of a discount code for the amount that was paid for the item(s).
Can I combine multiple returns into one return?
If using a Returns Bar in the US, you can take these items to the same bar. Show your two different barcodes and send it back with ease! Please keep in mind that there will be a restocking fee deducted from your refund per order.
Please keep any proof of return postage receipts, as we may need to review them as part of your return if you purchased your own return label.
Only the item(s) associated with the approved Returns will be accepted, any additional items included in the return will not be honored.
MORE QUESTIONS?
Contact someone from Grunt Style's customer service team to assist.
1-877-55-GRUNT (1-877-554-7868)
customerservice@gruntstyle.com
